Refund and Returns Policy

Overview Our returns and refunds policy extends for a duration of 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Once we receive and inspect your return, we will send you an email to confirm the receipt of your item. Subsequently, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and the credit will be applied automatically to your credit card or original method of payment within a specific timeframe.
Late or Missing Refunds If you haven’t received your refund yet, kindly check your bank account again.
Next, contact your credit card company, as there may be a processing period before the refund is officially posted.
If the refund is still not received after this, please get in touch with your bank. Sometimes, there is additional processing time involved before the refund appears.
If you have completed all of the above steps and are yet to receive your refund, please contact us at {email address} for assistance.
Sale Items Please note that only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges We only replace items that are defective or damaged. If you need to exchange such an item for the same product, please send us an email at {email address}, and then ship your item to: {physical address}.
For any questions regarding refunds and returns, please feel free to reach out to us at info@ytrtrading.co.za.

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