Terms And Conditions

1. Description of Goods While we take great care to ensure that product descriptions, pictures, information, and prices are accurate, we cannot be held liable for any inaccuracies, errors, or omissions. Please note that colors may slightly vary from those shown on the website due to Internet technology limitations.
In line with our commitment to continuous product improvement, YTR Trading Pty Ltd reserves the right to change, vary, or alter product specifications without prior notification.
2. Payment Methods & Prices You can purchase products from this site using Payfast and all major credit and debit cards. For other payment methods, please contact us for prior agreement.
If you have any payment queries, feel free to call us at: 078 878 6940.
All prices are in South African Rands (ZAR) and are subject to change without notice. As a result, subsequent purchases of the same product may not be guaranteed at the same price.
Orders are accepted at our sole discretion, and we retain the right to decline orders without providing an explanation.
3. Delivery Arrangements Normal delivery typically takes three to five business days, subject to product availability. In case your goods cannot be dispatched within this timeframe, we will inform you promptly. If goods are temporarily out of stock, we will reach out to you, allowing you to choose between a refund, shipping upon restocking, or selecting an alternative product.
Any delivery times quoted are estimates, based on availability and normal delivery time, in working days.
4. Guarantee All products supplied are covered by a manufacturer’s guarantee, with terms and conditions varying from product to product.
5. Your Right To Cancel You have the right to cancel your order within seven working days of delivery and return the goods supplied to us for a refund of the goods’ price. Please notify us in writing of your intention to cancel during this period by emailing:
Any goods supplied must be returned to the above address at your expense within the seven-day notice period and in their original condition.
Unless the goods are defective, damaged, or not as specified in your order acknowledgement, you are responsible for the cost of returning the goods. We recommend using Recorded Delivery for proof of shipping, as it is not considered proof of receipt. If, however, the goods are faulty, the postage costs will be refunded.
6. Customer Service Should you have any complaints regarding the service or products we provide, please contact Customer Services via email:
Telephone: 010 335 1448
We aim to:
• Acknowledge complaints within 5 working days
• Provide an estimated resolution timeline
• Keep you informed throughout the process.
7. Trademarks and Copyright ALL RIGHTS RESERVED. Unauthorized use, printing, or copying of materials on this website, other than for browsing, selecting products, and ordering from YTR Trading Pty Ltd, is strictly prohibited. Framing of this website is also prohibited.
8. Security Security is of utmost importance to us, and we take every precaution to protect your personal information both online and offline. Information requested during registration or ordering (including credit/debit card details) is encrypted using SSL (Secure Socket Layer), the industry-standard encryption software.
9. Privacy Statement This privacy statement applies solely to information collected through this website.
10. Information Collection and Use We are committed to protecting your privacy. We will not sell, share, or rent your information to other vendors, except as disclosed in this statement. During registration or ordering, we collect some or all of the following information:
• Your name and address
• Contact telephone numbers (for query purposes)
• Your email address
Please note that YTR Trading Pty Ltd does not retain your information for credit/debit card purchases; all purchases are processed via Payfast.

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